Frequently asked questions

Where do you ship, and how long is shipping?

We ship to the UK, US, and EU regions. The shipping duration to any of these destinations typically ranges from 3 to 9 working days.

Can I see how the product will look with my pet's photo?

Absolutely! Within 1 to 2 days after you place your order, you will receive a preview of your personalized product via email. This preview will allow you to see exactly how your pet's photo will appear on the item. You can then either approve the design or request any edits you'd like. Once you approve the order, we will proceed to craft and ship your item to you promptly.

This process ensures that you have full visibility and control over how your personalized pet owner gift will look before it's finalized and shipped to you.

What's the best photo to use?

If you follow our photo guidelines then your photo is very likely good enough to use. A high-quality, front on image is ideal.

Will you crop the background of my photo?

Yes, we will cut around your photo to remove everything in the background.

How does the free song about my pet work?

To get your personalized pet song, simply fill out the form with details about your pet. We’ll use AI to create a unique song based on the information you provide and send it directly to your email. You can use this song to enhance your social media posts, add it to videos featuring your pet, or share it with anyone who loves your furry friend.

If you have any further questions that are not addressed here, please feel free to contact us!